FAQ Super Jib

FREQUENTLY ASK QUESTIONS ABOUT THE SUPER JIB

T : Is www.superjib.com serve the end user?

J : No. www.superjib.com just renting equipment to the video production house, indie film maker, video-photographer, equipment rental, schools / other organizations that have a production house division / video shooting. We can not serve customers who do not have a general production house / video non-photographers like wedding organizer or prospective bride because it is necessary for good shooting cameraman, editor and director of professional and other equipment such as cameras, lights, live mixing, editing and so on outside the scope of our work....

T : How www.superjib.com service area?

J : We serve all areas throughout Indonesia.

T : What packages are available at www.superjib.com?

J: Jib Crane 7.8 m Package a complete set with Remote Pan & Tilt Head, Digital Joystick, Zoom Control LANC and monitors for indoor use, including operator services according to the package taken. Operator we provide for free. Transportation in Surabaya area is also provided free of charge.

T : Anything that does not include rental package?

J : Shuttle vehicle to a location outside Surabaya, travel costs, the consumption of the operator / assistant during the time of rental, lodging operators (for locations outside of town / out of province), permit the location and security costs, the cost of additional demand, cameras, batteries, power, video distributors , electric cable / video and so on.

T : What camera specifications that can be mounted on a jib?

J : Camera with a maximum weight of 6kg (complete battery etc.) classmates Sony DVCAM DSR 250. We do not provide a zoom lens manually control for Canon / Fujinon.

T : What is additional demand?

J : Additional demand is additional work outside of the package the rental surcharge. No additional cost because we also have to pay more for equipment maintenance, operator services and rental opportunities from other customers.

T : How to request additional work / additional work?.

J : Requests can be submitted prior to the time of order. Special requests for additional on-site in accordance with the approval of the operator.

T : Anything that does not include rental package?

J : Shuttle vehicle to a location outside Surabaya, travel costs, the consumption of the operator / assistant during the time of rental, lodging operators (for locations outside of town / out of province), permit the location and security costs, the cost of additional demand, cameras, batteries, power, video distributors , electric cable / video and so on.

T : I want to transfer to the location of equipment and also need other equipment, how?

J : If you want a rental car and other equipment such as cameras, mixers and others, we will help you connect with a car rental or other video equipment. Please negotiate directly with them about costs, equipment and technical work.

T : How do I book a rental schedule? How long before D-day?

J : Please contact us directly for schedules and availability of equipment. Because of the limited amount of equipment / operator, we recommend ordering well before the event, especially for peak season and on Saturday-Sunday. If your event is uncertain, could be tentatively message (first question mark) without payment, if anyone want to wear that day we will contact you.

T : How to payment?

J : Payment in cash or transfer. DP 50% at the time of booking and the balance one month before the event.

T : Is there a cancellation fee?

J : If notice of cancellation is done 14 days before the event, a cancellation fee of 50%. If notice of cancellation is done within 7 days before the event, 100% cancellation fee.

T : What are the duties and responsibilities of the operator?

J : Install, operate and dismantle the jib / crane only. Camera settings, white balance etc. are the duties and responsibilities of tenants.

T : What if there are other things that I do not understand and I want to ask?

J : Please contact www.superjib.com via email, sms or phone. We will try to help you.